Item support is a service offered by numerous authors on Barmejiat. Opting for support with your purchased item ensures that the author will be accessible to you, the buyer, to help resolve any possible issues you encounter while using the item. This page provides comprehensive details about the assistance you can receive from authors who sell supported items. Below is a brief overview:

A lot of support queries and technical inquiries may already have solutions available in supporting documents like FAQs, feedback from past customers, and item's comments. Additionally, we guarantee that every product sold on Barmejiat comes with documentation. Therefore, always remember to review the provided information first. If you don't find the answer you need, you can reach out to the seller/author for possible assistance.

• When you purchase a supported item, you are entitled to receive item support for six months starting from the date of purchase. Within this period, the author is responsible for offering the item support services described on this page. However, please note that response times may differ based on factors such as the number of inquiries, the type of request, and whether similar questions have been addressed before or support has already been provided (refer to the 'fair-use' section for more details). If you are about to purchase the item, you will have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
• Throughout the item support period, the author is obliged to be accessible for addressing your general inquiries about the item and its usage. For instance, if you have questions about making your homepage resemble the one in the preview, the response can take different forms, including guiding you to a previously documented solution (e.g., found in the comments or FAQs).
• Throughout the item support period, the author should be accessible for the following:
  • Addressing your particular inquiries about the item's features and how it functions.
  • Offering guidance on the item's design and its intended use.
  • Assisting you with any difficulties related to utilizing the item effectively and making the most of its functionality.
  • Responding to questions about third-party assets or functionalities (e.g., plugins) that come bundled with the item, including how they operate and other technical aspects.
• During the item support period, you have the opportunity to report and discuss any bugs or minor defects related to the item with the author. It is expected that authors will be accessible to help you with the reported bugs. If suitable, authors may provide bug fixes directly to you as part of the item support. (However, if an author chooses to address a bug fix through a general version update, that update will be made available to all buyers.) Furthermore, a supported item might include functionalities or components from other authors, such as plugins, image sliders, or contact forms. Throughout the item support period, the author is expected to be at your disposal to assist with any queries about these third-party assets. They will either help you address specific issues with the third-party asset or guide you to the appropriate source where you can find a solution.
• When a supported item incorporates a third-party asset, such as a plugin, or is designed to function with third-party software or platforms like a CMS (Content Management System), the authors are responsible for ensuring that the item remains compatible even if the software or platform version gets updated. This also includes making sure the third-party asset remains secure with any security updates. Such updates to the item will typically be provided as version updates accessible to all buyers. By opting for a supported item or upgrading to extended support, you ensure that you are obtaining an item backed by the author and enable the authors to maintain their items in these ways.

• Item support does not cover modifications or extensions beyond the original features, style, and functionality stated on the item page. For personalized customization services to tailor the item according to your specific needs, we recommend reaching out to the author to inquire if they offer paid customization services privately.
• Since buyers possess varying levels of experience with different software platforms and technologies, setting up the item depends on individual circumstances and variables. Item support does not include assistance in installing the item on your server or CMS (Content Management System). For installation services, you can inquire if the authors privately offer paid installation services.
• Authors are not obligated to provide support for issues related to your web hosting or server environment, nor for problems with the software installed on your machine to use the item. Please refer to your ISP (Internet Service Provider)/web hosting provider or consult the software documentation to address such issues.
• If a supported item includes a third-party asset (e.g., a plugin or slider), the author of that third-party asset is not obliged to offer support to buyers of the supported item. Any questions regarding third-party assets should be directed to the author of the item you purchased.

• All items available on Barmejiat are expected to function as described by the author in the preview, screenshots, and item description. Moreover, they should be safeguarded against significant security concerns. The severity of security issues is evaluated based on their impact on the buyer and their users. Examples of major security issues include site administration takeover, the potential to use the site to harm other sites, and breaches of private data.
• In the event that an issue arises with the item and you are awaiting an update, the time it takes to address the problem can vary depending on the type of update required. Properly fixing, testing, reviewing, and releasing an update may take several days or weeks.
• Apart from updates to maintain the item's functionality and address major security issues, authors of all items have the discretion to provide additional updates periodically. These updates may improve or modify the item's functionality or address minor issues. Authors of supported items usually offer these types of updates more frequently to ensure their items stay current for sale. In all cases, the latest version of the item will be automatically accessible to previous buyers through the Downloads page.

We believe that authors' valuable time is best utilized in using their creative and technical skills to develop new remarkable items and keep their existing ones up-to-date. We have provided a clear explanation of what item support entails, and we kindly request that you consider the author's time when making support requests. We recommend that before reaching out to an author for assistance, you take the time to go through the documentation included with the downloaded item and any additional information available on the item pages, such as FAQs and Comments, to check if your questions have already been addressed.

Since most authors sell their items to numerous buyers, the response time to your request may vary. If you're waiting for an update or fix for an item, please understand that it could take several days or weeks for the author to thoroughly address the issue, perform testing, review, and release the update. Additionally, authors may occasionally take breaks, such as vacations, from providing item support. Should they plan any extended breaks, they will inform you through the Support and Comments sections on their items.